• Returns/ Exchange?

To be eligible for a return/exchange, your item should be in original condition. We have the right to deny the returned product or sending out an exchange if the item shows any signs of damage. It must also be in the original packaging. To complete your return/ exchange, we require a receipt or proof of purchase. All goods will be inspected on return

• Refund ?

Our policy lasts 7 days. If 7 days have gone by since it has arrived, unfortunately, we can’t offer you a refund or exchange.
Fastb Cosmetics will not issue refunds for products purchased through other entities, such as distributors or retail partners.

• Late or missing refunds? (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@fastb.com.

 

 

FASTB  SHIPPING INFORMATION

Below are the free shipping offers available on Fastb.com

• FREE International Shipping on all merchandise orders(Limited time)

Shipping Costs + Delivery Times

Orders must be placed by 8 pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on country location .

All orders ship Monday through Friday, excluding federal holidays within the United States. If you have any questions, please contact our customer service department at customerservice service@fastb.com

International Shipping

We ship international orders through WANB Express+Local shipping company（USPS .etc).Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees.

All orders ship Monday through Friday, excluding federal holidays .

Fastb.com currently accpet orders from the following location

Number	Country	Time
1	United kingdow	7-10 dyas
2	United state	15-20 days
3	Germany	7-10 days
4	France	5-8 days
5	Australia	7-10 days
6	Canada	7-10 days
7	Japan	7-10 days
8	Vietnam	7-10 days
9	Spain	7-10 days
10	Canada	10-15 days

 

 

eCommerce – Parcel Direct (Duty & Tax Pre-Paid)

• Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
• Package is traceable and your shipping confirmation will include tracking information
• Package can be tracked here
• Delivery will be made by a local carrier

Note

• Orders are usually packed and ready to ship 1-2 business days after the order is placed
• A “business day” is considered to be Monday through Friday, excluding holidays
• Please allow 48 hours for tracking information to update once you receive a tracking number
• International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
• Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
• International orders can be shipped to a APO/FPO or P.O. Box addresses
• If you have additional questions, please contact customer service here

Duties + Taxes Refund

Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship to multiple addresses, please place multiple orders

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. You can also contact Fastb cosmetics Customer Service to track your order

 For more information or questions, please contact Fastb Customer via email(service@fastb.com) Operating hours are from 8pm – 5am EST, 7 days a week, excluding holidays.